Warranty Information

VIRPIL Controls (as the manufacturer) offers a one (1) year limited warranty for all VPC products against all manufacturer defects.
The warranty is subject to the user adhering to the storage, transportation and operation rules.
 During the warranty period, the manufacturer will repair or replace defective or failed products under the condition that the claim is submitted alongside the warranty card, proof of purchase and unit serial number (if applicable).
 VIRPIL Controls will repair or replace defective products covered by a valid warranty at no cost to the customer with the exception of the postage of the product to VIRPIL Controls. VIRPIL Controls will pay for the return shipping back to the customer.
For simpler warranty cases, VIRPIL Controls will also ship out individual replacement parts.
All returned units will be subject to inspection by the VIRPIL Controls warranty team. After inspection, VIRPIL Controls will determine if the defect is covered under the warranty. Intentional damage or misuse is not covered by the warranty.
The warranty is non-transferable.
To open a warranty case, please contact warranty@virpil.com.


Returns Information

Unwanted products can be returned within 14 days of purchase.
Returned products must be undamaged, in their original packaging, with all original packaged contents and accessories included and intact.
Return costs of unwanted products are at the responsibility of the customer.
VIRPIL Controls will inspect all returned products to ensure they are following the previous rules.