Stock Status Information

Products will be listed with one of the following stock status labels;

In Stock: Product has available stock in our warehouses.
Back-Order: Product is currently out of stock, but can be ordered and will be dispatched when inventory arrives at our warehouse. Product is in active production with new inventory being sent regularly.
Pre-Order: New product that is not currently in active production. Pre-order products will be released at a later date.
Out of Stock: Product is currently unavailable and cannot be ordered at this time.

Please note that an order with back-ordered or pre-ordered items will only be dispatched when all items are available. Consider splitting orders based on stock status if items are required ASAP.

Pre-Orders/Backorders Information

VIRPIL Controls accepts pre-orders and backorders.

A pre-order is for a new product which is not yet released. A backorder is for a product currently in active production, but out of stock.

Any item that is on back-order can be ordered at anytime and will be dispatched when the item(s) are received at our warehouses. Please note the following before creating an order;

All orders are charged at the checkout unless otherwise specified.
If the payment for your pre-order fails, our support team will contact you directly to resolve the issue.
Orders (pre-order and backorders included) can be cancelled at any time before dispatch for a full refund.
An order will only be dispatched when all the items within the order are available at our warehouses.
Orders are dispatched in chronological order, but the total lead time for individual orders will vary depending on which items have been ordered. The order processing queue is automatically managed and to remain fair to all VIRPIL customers, we cannot adjust the queue position of any orders.
Existing orders cannot be edited. To make changes to your order it would necessary to cancel your existing order and create a new one with the amended items. To prevent abusing the queue system, the lead time will now be re-calculated from the date of the new order based on the new ordered items and the queue position from the cancelled order will not be retained.

Placing an order with VIRPIL Controls acknowledges that you have read and accepted these terms. If you have any questions regarding orders on the VIRPIL EU webstore, please contact us at [email protected].

Payment Information

All prices are listed in Euros (€), excluding VAT. When purchasing from within an EU member country, you will not be expected to pay any additional customs fees and VAT will be calculated at the checkout. Customers outside of the EU will be charged the excluding VAT price and will may be required to pay any local taxes once the order is received by their local import office. For the exact charges including product taxes, import duty and customs fees, please contact the courier, your local import office or review your local government website for more information on importing products.

Currently the following payment methods are supported:


PayPal Maestro UK Maestro MasterCard Visa American Express

If you receive a payment declined error on the checkout page, please double check that the entered details are correct - any continued issues are almost always due to the card provider blocking the transaction. These issues can usually be resolved simply by contacting your card provider or bank.

If you have any questions or issues regarding payments on the VIRPIL Controls EU webstore, please contact us at [email protected].

Security Features

The VIRPIL Controls Webstore processes card payments using Stripe. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, they make use of best-in-class security tools and practices to maintain a high level of security.

Level 1 PCI compliant - Stripe is a validated Level 1 PCI DSS compliant service provider.
Industry recognition - PSD2 and Strong Customer Authentication (SCA) compliant.
No prohibited data storage - Stripe do not store raw magnetic stripe, card validation code, or PIN block data.
VIRPIL Controls EU does not directly receive or store any payment information.