Payment Information

Payments on the VIRPIL Controls EU webstore are handled by Braintree Payments (a PayPal Company). The primary method of payment is via Debit or Credit card - these payments are processed externally by Braintree Payments without leaving the VIRPIL Controls EU site. VIRPIL Controls does not see nor store any payment information.

All prices are listed in Euros (€), excluding VAT. When purchasing from within an EU member country, you will not be expected to pay any additional customs fees and VAT will be calculated at the checkout. Rest of world customers will only be charged the excluding VAT price and will be expected to pay any local taxes once the order is received by their local import office. For the exact charges including product taxes, import duty and customs fees, please contact the courier, your local import office or review your local government website for more information on importing products.

Currently the following payment methods are supported:

VISA
Mastercard
Maestro
Discover
AMEX
PayPal

Discover Maestro UK Maestro MasterCard Visa American Express PayPal

If you receive a payment declined error on the checkout page, please double check that the entered details are correct - any continued issues are almost always due to the card provider blocking the transaction. This can be resolved simply by contacting the provider.

If you have any questions or issues regarding payments on the VIRPIL Controls EU webstore, please contact us at support@virpil.com.


Pre-Order Information

VIRPIL Controls will accept pre-orders on a time and quantity limited basis when a new product is announced. During the pre-order period, any VPC product can be pre-ordered to ensure a complete order.

The following rules apply when pre-ordering:

Pre-orders will only open when a new product is announced, and at the discretion of VIRPIL Controls.
Pre-orders will be both quantity and time limited, each item will have it’s own quantity limits and a general time limit will be applied to all items. When either limit is reached, pre-orders will no longer be accepted.
Pre-orders must be paid in full.
Pre-orders can only be paid via direct bank transfer. Payments must be sent within 72 hours of order creation. Any unpaid pre-orders will be automatically cancelled.
All fees relating to the bank transfer payment must be paid by the customer. Please enquire with your bank if you are unsure. Any incomplete payment balances must be resolved within 72 hours.
Customers can cancel their pre-orders at any time before dispatch. However any transfer fees will not be returned. Any differences resulting from exchange rate changes to your local currency will not be returned. Refunds will be completed in EUR to the exact amount initially received to us in EUR (less fees).
Refunds will be processed within 28 days of cancellation.
We aim to dispatch pre-orders within 90 days of receiving payment. Any changes to the schedule of a specific pre-order will be announced by VIRPIL Controls.
Pre-orders will be dispatched together as a complete order when all items are available, regardless of individual item availability.
To remain fair to all our customers, it will not be possible to amend your position in the pre-order queue.

Transfer Instructions:

SWIFT (BIC): CBSBLT26 (CBSBLT26XXX)
IBAN: LT497181200027467803

Account Name: UAB VIRPIL
Company Address: Tulpiu g. 4, Alytus, Lithuania, LT-62121
Bank Name: Šiaulių bankas AB
Bank Address: Tilžės g.149, Šiauliai, Lithuania, LT-76348

Currency: EUR

Please enter your order number as the payment reference.

All fees relating to the transfer must be paid to ensure the order balance is paid in full. If you are unsure, please enquire with your bank for guidance. Please note that some banks (E.g Wells Fargo, Bank of America) are deducting further fee's before the payment is received to us meaning the full order amount is not paid. Please contact your bank to confirm the amount that will be received to UAB VIRPIL.

Placing a pre-order with VIRPIL Controls acknowledges that you have read and accepted these rules.

If you have any questions regarding pre-orders on the VIRPIL Controls EU webstore, please contact us at support@virpil.com.


Security Features

Both VIRPIL Controls EU and Braintree Payments take data security and fraud prevention very seriously. The Braintree Payment gateway boasts the following security features:

Level 1 PCI compliant - Braintree is a validated Level 1 PCI DSS compliant service provider.
Industry recognition - Braintree is on Visa's Global Compliant Provider List and Mastercard's SDP List.
No prohibited data storage - Braintree do not store raw magnetic stripe, card validation code, or PIN block data.
VIRPIL Controls EU does not directly receive or store any payment information.