Payment Information

Payments on the VIRPIL Controls EU webstore are handled by Braintree Payments (a PayPal Company). The primary method of payment is via Debit or Credit card - these payments are processed externally by Braintree Payments without leaving the VIRPIL Controls EU site. VIRPIL Controls does not see nor store any payment information.

All prices are listed in Euros (€), excluding VAT. When purchasing from within an EU member country, you will not be expected to pay any additional customs fees and VAT will be calculated at the checkout. Rest of world customers will only be charged the excluding VAT price and will be expected to pay any local taxes once the order is received by their local import office. For the exact charges including product taxes, import duty and customs fees, please contact the courier, your local import office or review your local government website for more information on importing products.

Currently the following payment methods are supported:


Discover Maestro UK Maestro MasterCard Visa American Express PayPal

If you receive a payment declined error on the checkout page, please double check that the entered details are correct - any continued issues are almost always due to the card provider blocking the transaction. This can be resolved simply by contacting the provider.

If you have any questions or issues regarding payments on the VIRPIL Controls EU webstore, please contact us at

Pre-Order Information

VIRPIL Controls will accept pre-orders on a time and quantity limited basis when a new product is announced. During the pre-order period, any VPC product can be pre-ordered to ensure a complete order.

The following rules apply when pre-ordering:

Pre-orders will only open when a new product is announced, and at the discretion of VIRPIL Controls.
Pre-orders will be both quantity and time limited, each item will have it’s own quantity limits and a general time limit will be applied to all items. When either limit is reached, pre-orders will no longer be accepted.
Pre-orders must be paid in full.
Customers can cancel their pre-orders at any time before dispatch..
Refunds will be processed within 14 days of cancellation.
Pre-orders will be dispatched within approx. 90 days after the pre-order period has closed. Any changes to the schedule of a specific pre-order will be announced by VIRPIL Controls.
Pre-orders will be dispatched together as a complete order.
To remain fair to all our customers, it will not be possible to amend your position in the pre-order queue.

Placing a pre-order with VIRPIL Controls acknowledges that you have read and accepted these rules.

If you have any questions regarding pre-orders on the VIRPIL Controls EU webstore, please contact us at

Security Features

Both VIRPIL Controls EU and Braintree Payments take data security and fraud prevention very seriously. The Braintree Payment gateway boasts the following security features:

Level 1 PCI compliant - Braintree is a validated Level 1 PCI DSS compliant service provider.
Industry recognition - Braintree is on Visa's Global Compliant Provider List and Mastercard's SDP List.
No prohibited data storage - Braintree do not store raw magnetic stripe, card validation code, or PIN block data.
VIRPIL Controls EU does not directly receive or store any payment information.