★ VIRPIL Controls products are covered by a two (2) year limited warranty against all manufacturer defects.
★ The warranty is subject to the user adhering to the storage, transportation and operation rules.
★ Disassembling non user serviceable parts (e.g grips, throttle handles etc) will void the warranty and damages from doing so will not be covered. Please contact our support team before attempting repairs.
★ During the warranty period, the manufacturer will repair or replace defective or failed products under the condition that the claim is submitted alongside proof of purchase and matching unit serial number (if applicable).
★ VIRPIL Controls will repair or replace defective products covered by a valid warranty at no cost to the customer.
★ At our discretion, VIRPIL Controls can ship out individual replacement parts for self-servicing if also requested by the customer.
★ All returned units will be subject to inspection by the VIRPIL Controls warranty team. After inspection, VIRPIL Controls will determine if the defect is covered under the warranty. Intentional damage or misuse is not covered by the warranty.
★ The warranty follows the product, however the original order invoice and applicable serial number is required for warranty verification.
★ To open a warranty case, please contact firstname.lastname@example.org.
★ Unwanted products can be returned within 14 days of receipt.
★ Returned products must be unused, undamaged and in their original packaging, with all original packaged contents and accessories included and intact.
★ Return costs for unwanted items are at the responsibility of the customer.
★ VIRPIL Controls will inspect all returned products to ensure they are following the previous rules.
★ Refunds will processed within 14 days of receiving the products.
You agree to these terms when purchasing from VIRPIL Controls. VIRPIL Controls reserves the right to modify these terms at any time.